Dear Sir / Madam,
Myself Soumik, I have recharged on my mobile for GPRS on 10.03.2011 for Rs 98 to get upto 2GB download for 30 days. On 11.03.2011 I was surfing the GPRS where I saw one advertisement for car racing games. As I click on the advertisement a message comes to me that "Thanks for Downloading Hungama Content Game from Airtel. You have been charged rs 99". Instantly I disconnect the GPRS and Rs 99 got deducted from my main balance. There was no price mentioned on the game and I have not even download the game to my mobile. Next day I talk to customer care 12118 to get refund the money and they confirmed that can refund the money and told me to talk to 121. After that I tried for so many times but I cant able to talk to customer care representative and still my money has not been refunded to my main account balance. My complaint reference number is CMOBI20312047212.
Kindly do the needful at the earliest.
Regards
Soumik Ghosh
9618725144
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