Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Unshown hidden and Real Face of Airtel customer services | News #69081

Airtel
Unshown hidden and Real Face of Airtel customer services

Guyz get alert pls top using airtel they are really bloody shitty fucking services suggest everyone to convert theri same number to any any other network but not airtel its really my personal experience and eventhough they charge and deduct anonymously randomly without informing customers its really disgusting service of airtel we all protest and ban airtel from india i gonna publish this all in deccan chornicle other press media news channels "Real face of airtel"

& On Sun, 20/3, tauseef qamar wrote:

From: tauseef qamar

Subject: Re: REMINDER - 6 |1703201125414|]

To: [email protected], [email protected], [email protected]

Cc: [email protected]

Date: Sunday, 20 March, 1:51 PM

i really got fedupp with bloody the airtel customer services when i m telling everyone by screaming almost that my number is stolen someone is misusing my number and you ppl lazy enough to care and understands pls guyz give me a break and deactivate block all the services permanently on my number with immediate effect.

Note:- if needfull has not been done i will publish this in media, press news

channels online consumer complaints & telecom portal, RTI sectors and legal

proceedings on your risks and expenses.

My issue is pending from so almost 20days If this time if action has not been taken i gonna escalate to the higher level with all this mail history and will contact bharti group board of directors.

If you need an verfications pls send your executive to my address which as same on my number address.

Thanks,

-

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc:

Sent: 09/03 21:55:21

Subject: Reminder - Serious Compalint

Hello,

I have made 15calls from 2.00pm today i have spoke to 4 customer care

executives with my requests to block my number but no action after fulfilling

all the required details it seems all airtel staff are careless lazy towards

there work pls take this mail as very serious and do the needfull immediately

since my mobile was stolen today dated 09-03 at 12.30pm around bearing

mobile num:- 9849XXXXX, since i m using this phone for my business purpose i m

baring lots of loss of this i need new sim on number so i requests nodal

officers and cc department to block this number immediately in order to misuse

of my phone book contacts and number.

Note:- if needfull has not been done i will publish this in media, press news

channels online consumer complaints & telecom portal, RTI sectors and legal

proceedings on your risks and expenses.

Thanks,

&&&&&&&&&&&&&&&

Dear Mohd Sameer., Your email dated 09/03 09:55:21 PM, reference number 903201146108 is in process. We will get back to you at the earliest. Airtel Care

This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

& On Fri, 18/3, tauseef qamar wrote:

From: tauseef qamar

Subject: Re: REMINDER - 5 [|BAL||1703201125414|]

To: [email protected], [email protected], [email protected], [email protected]

Date: Friday, 18 March, 5:22 PM

Hi,

Rushing Reminder!!! Please i request appeliate officer to barred & deactivated i/c & o/g & all the services on my number, with an immediate effect.

Hopefully i beleive that this would be my last to resolve my query in order to maintain airtels faith on their customers.

Thanks,

& On Fri, 18/3, [email protected] wrote:

From: [email protected]

Subject: Re: REMINDER - 4 [|BAL||1703201125414|]

To: [email protected]

Date: Friday, 18 March, 3:14 PM

Dear Mr. Mohammed Sameer,

We regret for the delay in responding to your e-mail.

This has reference to your concern regarding deactivation of Outgoing call facility for your airtel prepaid mobile number 9849XXXXX

We understand that this situation must have inconvenienced you.

As per the telephonic conversation we would like to inform you that the out going services was barred due to non submission of the MEF (Magic Enrollment From) we would also like to inform you that currently the airtel mobile number 9866785912 is in active status as per our records.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [email protected].

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at [email protected] or you may call at 9959334865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at [email protected] or you may call at 9959444865 from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards

Shilpa S

Appellate Officer

Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=3858BECB3556B6DF2F51BDDE2B6A93F1157899E5216AA2E52968AFD23D4247494B&refno=1703201125414

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc: [email protected]

Sent: 17/03 13:59:12

Subject: Fw: Re: Fw: Reminder - 4

Reminder - 4

& On Wed, 16/3, tauseef qamar wrote:

From: tauseef qamar

Subject: Reminder - 3

To: [email protected], [email protected],

[email protected]

Cc: [email protected]

Date: Wednesday, 16 March, 5:27 PM

This is really pathetic & disgusting services, Yes of course the mail is same

and the query is also only because no one is taking seriously on my complaint

since the raised on 09-03, still the whole airtel is not taking regret and

responsibility on the bad cause for me, i requests the nodal officers to take an

serious action to stop all the services with immediate effect and do the

needfull.

Note:- if needfull has not been done i will contact directly to bharti board

members & publish this mails in media, press news channels online consumer

complaints & telecom portal, RTI sectors and legal proceedings on your risks

and expenses.

Thanks,

& On Wed, 16/3, [email protected] wrote:

From: [email protected]

Subject: Acknowledgement Mail.

To: [email protected]

Date: Wednesday, 16 March, 4:43 PM

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you

earlier.

We are currently resolving your query and would revert to you within in 24

Hours.

Warm Regards

Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

&&&&&&&Original Message&&&&&&&&--

Subject: Re: REMINDER - 2 [|BAL||1103201145106|]

Date: 16/03 04:26:44 PM

From: [email protected]

To: [email protected];[email protected]

Message body:

Its really unfaithful poor service information to airtel customers as your

mail I/C and O/G services are barred with effective from 13-Mar, But still

the both I/C and O/G services actively running.

This is really disgusting services i really cant understand you are providing

the false information and breaking the faith of airtel on their customers.

I request Nodal officer to perform the duty with confirm responsibility and do

the needfull with an immediate actions stop deactivate all the services of

9866785912.

Thanks,

& On Sun, 13/3, [email protected] wrote:

From: [email protected]

Subject: Re: REMINDER - 1 [|BAL||1103201145106|]

To: [email protected]

Date: Sunday, 13 March, 11:07 AM

Dear Customer,

We regret for the delay caused in replying to your email.

With reference to your Email dated 11-Mar, regarding your airtel mobile

number 9866785912.

Thank you for your email to airtel and the opportunity to assist you.

We would like to inform you that we tried calling you but with little success.

We would like to confirm that as per your request, I/C and O/G services are

barred with effective from 13-Mar.

So request you to kindly check with the same.

In future too, please feel free to speak to our call center executive on 121

regarding any query/request and 198 (Toll Free) for any complaints. You can also

email us at [email protected].

You can get in touch with the Nodal Officer with your earlier request or

complaint number if it's still unresolved. You may send an email at

[email protected]. or you may call at 9959334865 from 9:30 AM to

6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your

complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send

an email at [email protected]. or you may call at 9959444865 from 9:30

AM to 6:30 PM Monday to Friday.

We value your association with Airtel.

Warm Regards,

Azim Abdul

Nodal Officer

Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click

on the link below & provide us your valuable feedback on this interaction

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below

and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=D13254BDC6C7

C93153B1DC216DACD13053B6D72265A4EC107392F5157196F6167A&refno=1103201145106

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information

related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc: [email protected]

Sent: 11/03 22:28:28

Subject: REMINDER - 1

REMINDER - 1 & Still the services are not yet deactivated

& On Wed, 9/3, [email protected] wrote:

From: [email protected]

Subject: Acknowledgement Mail.

To: [email protected]

Date: Wednesday, 9 March, 10:08 PM

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you

earlier.

We are currently resolving your query and would revert to you within in 24

Hours.

Warm Regards

Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

&&&&&&&Original Message&&&&&&&&--

Subject: Reminder - Serious Compalint

Date: 09/03 09:55:25 PM

From: [email protected]

To: [email protected];[email protected]

Message body:

Hello,

I have made 15calls from 2.00pm today i have spoke to 4 customer care

executives with my requests to block my number but no action after fulfilling

all the required details it seems all airtel staff are careless lazy towards

there work pls take this mail as very serious and do the needfull immediately

since my mobile was stolen today dated 09-03 at 12.30pm around bearing

mobile num:- 9849XXXXX, since i m using this phone for my business purpose i m

baring lots of loss of this i need new sim on number so i requests nodal

officers and cc department to block this number immediately in order to misuse

of my phone book contacts and number.

Note:- if needfull has not been done i will publish this in media, press news

channels online consumer complaints & telecom portal, RTI sectors and legal

proceedings on your risks and expenses.

Thanks,

Mohammed Sameer

Number:- 9849XXXXX

Details :-

H-No-

R.R. Dist - Hyderabad

This e-mail and any files transmitted with it are for the sole use of the

intended recipient (s) and may contain confidential and privileged information.

If you are not the intended recipient, please contact the sender by reply

e-mail and destroy all copies and the original message. Any unauthorized

review, use, disclosure, dissemination, forwarding, printing or copying of this

email or any action taken in reliance on this e-mail is strictly prohibited

and

may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its

subsidiaries and associated companies (collectively "Bharti Airtel

Limited"), are

unable to exercise control or ensure or guarantee the integrity of/overthe

contents of the information contained in e-mail transmissions and further

acknowledges that any views expressed in this message are those of the

individual sender and no binding nature of the message shall be implied or

assumed unless the sender does so expressly with due authority of Bharti

Airtel

Limited. Before opening any attachments please check them for viruses and

defects.

This e-mail and any files transmitted with it are for the sole use of the

intended recipient (s) and may contain confidential and privileged information.

If you are not the intended recipient, please contact the sender by reply

e-mail and destroy all copies and the original message. Any unauthorized

review, use, disclosure, dissemination, forwarding, printing or copying of this

email or any action taken in reliance on this e-mail is strictly prohibited and

may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its

subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are

unable to exercise control or ensure or guarantee the integrity of/overthe

contents of the information contained in e-mail transmissions and further

acknowledges that any views expressed in this message are those of the

individual sender and no binding nature of the message shall be implied or

assumed unless the sender does so expressly with due authority of Bharti Airtel

Limited. Before opening any attachments please check them for viruses and

defects.

This e-mail and any files transmitted with it are for the sole use of the

intended recipient (s) and may contain confidential and privileged information.

If you are not the intended recipient, please contact the sender by reply

e-mail and destroy all copies and the original message. Any unauthorized

review, use, disclosure, dissemination, forwarding, printing or copying of this

email or any action taken in reliance on this e-mail is strictly prohibited and

may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its

subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are

unable to exercise control or ensure or guarantee the integrity of/overthe

contents of the information contained in e-mail transmissions and further

acknowledges that any views expressed in this message are those of the

individual sender and no binding nature of the message shall be implied or

assumed unless the sender does so expressly with due authority

This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects


Company: Airtel

Country: India   State: Andhra Pradesh   City: Hyderabad

Category: Telecommunications

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