Stop sending messages.
This is in reference to appalling services provided by so called “India’s leading telecom company”, Airtel. I got a new connection in the month of August last year. No sooner had my phone been activated than they started to flood my phone with promotional messages and calls. I would receive not less than fifteen to twenty messages a day. In the month of October, I activated DND service (Do not disturb service) on my phone so that I stop getting promotional messages and calls. I was told that DND gets activated within next 45 days (which is 7 days now) as per Telecom Regulatory Authority of India (TRAI). 45 days passed and I would still get the messages the way I did before. I called them up and was asked to wait for next 45 days. To this date, five months have passed and they have not been able to activate the DND service on my number. I might have called them not less than twenty / twenty five times and have talked to so many supervisors but did not get any luck so far. They say that the service is active on my number, but I still receive the messages. At times, I switch off my phone all day, out of frustration, and miss a lot calls from my friends. Some of the messages I receive are so obscene, that I have to delete all the messages before I hand over my phone to anyone. And to everyone’s surprise, if you try to even read some of the messages, it activates a service in the back ground without your information and you get charged for the same. When you call them to enquire about the amount been deducted from your account, they blame you for activating the service (which you don’t even remember activating). A couple of days before, I called up airtel on my brothers behalf just to enquire about the balance deduction and was told by the customer care executive that the service was activated from our end. On my asking how the service was activated, he said through GPRS. When I told him that he has a monochrome phone which does not support GPRS, he hung up on me. I have to call them up every week to check if they have deducted any amount and most of the times, they have. Every time, I call them up, I am being hung up on. And if you try to call them again, it won’t let you. I found this the only way to convey my message to the concerned people.
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