Sir,
my name is sunil, i was having postpaid connection of airtel bearring mobile number:9004194764. this is corparate card by which i can access unlimited internet by 199 rental.
on 17-feb i called in customer care to activate this plan and by mistake he activated 99 rental plan where 2gb is free. i called in airtel customer care again for this plan but they told they dont know about this plan i told him that all my office friends are using then he replied that he had no idea of that.then i though it is 2 gb is also more than enough for me but i proved my self wrong my bill came on 4th of march is 33000 and after reducing that 2 gb free access they charged me 16980 rupees.my bill period is 17 feb to 3 march.only 14 days how one can use that much of internet that to with 2g speed.
1) when my credit limit is 1200, then why dont they given me any intimation that my usage is exceeding my credit limit.
2) Sir there is no transpereancy in postpaid their intention is to cheat by some how because as we can check our daily internet usage by simply calling on *123*6# in prepaid, why dont in postpaid.customer must have rights to know atleast how much he has used.
3) Sir when company has given me only 2 gb access then after complition of that they shoud send some intimation or msg that my free usage has over after that i will be charged so and so...
4) After all this airtel recovery boy came to my home when i was not in home harassed my family member asked my brother for to give atleast one security check which he will not going to deposit as it is just for security
and he himself in order to take my brother in confidence, he himself asked my brother to give cheque having closed account or having no funds as he is not going to deposit it, and then my brother had given cheque having no fund, when i come to home i called recovery boy that dont deposit that cheque and returned me then again he said no that cheque has no meaning it just as security which he will never going to deposit.(I have recorded this communication on my mobile as evidence).after few days i recevied one notice of sec.138 due to insufficient fund by thier advocate sir, what should i do now i dont know that much about law and i dont have that much amount to pay that too i dint use that much internet i asked almost 100 persons whoever using internet they saying it logically impossible to use more that 2 gb in 13 to 15 days with 2g speed. They should atlest inform me that my usage has exceeded over 2gb or they should abort my service after I have exceeded. Sir I have no intention and have no meaning to use cheap thing in huge cost…..
Please reply I have been cheated by airtel,
Awaiting for your kind response…
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