Re: Hutch
This is to inform you that I Ms Renuka Suvarna having cell No : 9920306451 (Prepiad) was shocked to be charged amount of Rs 99/- from my prepaid balance.
When contacted your call centre with Mr Lucky & Mr. Avi I was informed the the same has been charged as Cricket commentary charges, of which i have no knowledge.
Also when asked about what confirmation if any from my side, I failed to get any justification or clarification from your call centre for the charges levied.
Please be informed that neither have i requested or even received such an sms from your side regarding the above facility, so why i have been charged this dubious amount.
Also inspite of repeated reminders & follow ups i have not received any responce from your call centre people.
Is this how you treat your customers.
I once again demand that the amount charged to be refunded to me.
I case i do not receive the same i will compled to take up the matter with consumer forum.
Early action in this regard will highly appreciated.
Regards
Renuka Suvarna
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