I am using this airtel card for last 4 years. The card is on my cousin brother’s name (Kapil Kulkarni). I am trying to get it transferred to my name. I have submitted all the necessary documents, including ID proof, address proof ect. along with Airtel Form, To Ankit Communication, chinchwad, Pune. The documents were submitted to the outlet on 22nd of Nov. The Airtel form no. which I had submitted is 1883014. Since then (last 6 months) there is no action from the dealer or company in this regards. I have followed up with the dealer for at least 10 times. Each time I was given some absurd answers like system down, Company is verifying the documents etc. But nothing has happened till now. The dealer is taking no responsibility of this matter.
Same is the case with the company Help line. I called up to 121 for the same reason & launching a complaint against the dealer. But even the company call centre is giving no response. They are not even ready to give the request no or complaint no.
As a customer I have suffered a lot due to this. Every body in the company is same & not a single responsible person is there in the company. Is this the way company treats all it’s customers. Airtel is growing at a very fast pace but the end-user is being given the least importance. Company is taking no steps towards improving the service.
Now the mobile is transferred but the dealer has still not submitted the documents because of which the Service is barred.
Very poor Airtel service!
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