Sir/Madam,
My mobile #9845578008 was registered since almost more than 10- years in DO NOT DISTURB REGISTRY which enables me to bar all promotional calls and SMS. But unfortunately my DND registration got deactivated and this has happened for the third time. I have complained to airtel about this on two earlier occasions and till today i have not received any explanation for this. Today also my DND got deregistered and i at no point of time till today have i ever sent a request to deactivate my DND.
NOW MY SIMPLE QUESTION IS HOW HAS IT HAPPENED AND WHO IS RESPONSIBLE FOR THIS?
The same issue happened last year also, and i had registered a complaint with the help line and i was assured of an answer which has failed to come till today. Three years earlier also the same issue happened and i am still to get an answer for the same. In both the cases i had to get my DND registry reactivate waiting and bearing with the irritating promotional calls and SMS for 45 days. The irony here is even airtel is a party to these promotional SMS.
I spoke to the nodal officer Mr. Meenakshi Bora on Phone:9972544865 and there was no satisfactory answer from his side, but to inform me the complaint has been registered and i have to wait for 72 hours. Though i very clearly explained to him that i have not called to register for DND but to seek an answer for my deactivation and to leave the status of my DND in its current deactivated status.
After a mew minutes i get a SMS confirming my DND registration number. As i had not requested for DND who has authorized the registration. I have tried calling the nodal officer at least 10 times and my call went unanswered or went on hold for very long periods.
I finally called the Phone:9972544865 the appellate officer Mr. anil kumar who took a complaint and said will look into the matter. But failed to explain how my DND activation request was done when i never opted for it at all.
I as a consumer have the right to know how can anybody from airtel without my consent activate and deactivate my DND at their whims and fancy. Is not airtel under the norms and obligation of the TRAI .
As a consumer i demand the answer from airtel at the earliest. I ALSO RESERVE THE RIGHT TO INITIATE LEGAL ACTION AGAINST AIRTEL UNDER THE CONSUMER LAWS AS WELL AS WITH THE TRAI.
Thanking you.
JAVEED A. KHAN
MYSORE 12/07
Some complaint # :
F896753571
896829072
896850472
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