(i) I had deposited my bill in cash on 3 rd January against the due date 29th December due to new year's holiday. This i had intimate to the customer care service (ccc) (Kolkata- India) several times when ever they call me for the payment inquiry. At last on on 12th jan i call to the payment receiving agent & after there findings it is there mistake that they did not mail to the hutch company about the payment received. This error is again i intimate to Customer care service (kolkata) 3-4 times. again on 16 th January my mobile is showing sim card registration failed since morning. This shows that there is very poor management of communication of payment received between the agent & the Huch Co which is to be faced by the customer.
(ii) every time we make call to the ccc (kolkata) the number is coming busy & when its hardly get connected to talk with customer care executive there is no response from there side during the working hours & the the line get disconnected. This shows the poor service.
My number is 3-4 years old, but due to this type of harassment i decided to change to some other connections.
0 comments