The Nodal Officer.
Airtel NCR,
Delhi.
25.10.2011
Dear Sir,
Sub. Repeated disconnection of my Broadband & Tel No 01142440600
Ref. My complaint Dt.24.10.2011 regarding above sub. matter
Despite my subject complaint & complaint under reference, my Internet was again
disconnected yesterday and even today also, when I checked up, it was not
working. And when I reminded that the matter is pending resolution before the
Nodal officer, then yesterday with great difficulty they started again. And
after sometime it again started giving problems, then I called again to lodge
the complaint, which though was lodged after great difficulty as Mr Rajesh gave
me a Ref no.6182994 at around 12 noon and said it will be rectified by evening.
HOWEVER, none turned up to rectify the same, so I checked up the same around
noon today
when it was got connected with great difficulty and finally it was attended by
one Mr. Nitish and
tone of the customer care chap, Mr. Nitish Sirwani (even full name he was not
prepared to
divulge) >When I told that the matter is pending consideration before THE NODAL
OFFICER, then his immediate reaction was that you ask the Nodal officer to
rectify your complaint himself by visiting your home. When I asked him to put
to his Floor Supervisor, he put me on some horrible music for more than half an
hour and finally after testing my patience for so long, he replied that he
cannot connect me to floor supervisor and banged the phone (this fact can be
checked from your phonetic records even)
It may be informed that Your Lower Officials, it seems have no respect
either for their CUSTOMERS or have a SCANT RESPECT FOR THEIR SENIOR OFFICERS,
AND THAT TOO FOR THE HIGHEST APPELLATE AUTHORITY
The Even say that we don't bother about customers and Mind it THEY ARE
MAKING A COMPLETE MOCKERY OF THE ENTIRE PROCESS TO HELP THEIR CUSTOMERS Ana are
making an ABSOLUTE MOCKERY OF THEIR OFFICERS.
After that I again made a complaint call, which was attended by one
Ms. Shadab (who also refused to give her full name and said "This in my full
name only" ) Anyway, although she has registered my complaint vide Ref No.
6241098 and also said that it is written there that one Mr Ravi, an
engineer, visited my premises and rectified the complaint.
This is to bring it to your SPECIFIC NOTICE than no such person ever
visited my premises yesterday and today to resolve my problem. An appropriate
action is required to be taken against all such DELINQUENT PERSONS, who are out
to bring bad REPUTE to your esteemed organisation. Keeping my options open and
sending a communication for taking Punitive Actions With TRAI & D.D.G Public
Grievances, Deptt. of Communication, Sanchar Bhawan for initiating appropriate
actions, failing which, move to the APEX Court of the Land for Appropriate
Actions.
Hence Be INFORMED ONCE AGAIN & TAKE APPROPRIATE NOTICE.
Ashok K. Batta, Advocate, C/o JUSTICE R.K.BATTA (R)
For & On Behalf of my Wife, Mrs, . Anita Batta
(The Consumer & Subscriber of Broadband & LAND LINE Phone No.01142440600)
Account No 10826939
B -45, Swasthya Vihar, Vikas Marg,
DELHI - 110092
This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Reply
Forward
ASHOK BATTA
Nov 14 (5 days ago)
to appellate.ncr
The Nodal Officer,
Airtel, NCR,
DELHI
Dated 14/11
Sub;- Despite my earliar SEVERAL Complaints in respect of my Tel. No.01142440600, my problem still remains unsolved and also even after your so called resolving the assurance vide mail dt.07/11
Deer Sir,
Despite my Several Complaints on the subject issue since July-Aug. wherein my Plan was CHANGED without my request or asking me, for which repeated comlaint/requests had been lodged to correct those HIGHLY INFLATED BILLS, now even after your mail (Enclosed) that the matter has been resolved, I have AGAIN been slapped with the BILL NO. 597873528, again on the WRONG PLAN. And my phone is been regularly disconnected by saying that the Bill is pending to be paid and the same is restored after explaining them their fault of WRONG BILLING< Which is pending resolution before your goodself.
Now after Receipt of the aforesaid WRONG BILL, despite your said mail dt.07/11, I am receving threatening calls daily (EVEN AFTER YOUR SO CALLED, MATTER BEEN RESOLVED) to deposit the entire BILL (which again been raised of wrong Bill PLan) within 24 HOURS< FAILING WHICH MY SERVICES SHALL BE DISCONNECTED, which they have also disconnectd even recently. Iasked them to SEND ME THE CORRECTED BILL ON MY OLD COMBO- PLAN of RS. 649.00 (Whch I had for about last 8 YEARS) and also after GIVING DUE DEDUCTIONS/WAIVER of Ammounts for which my sevices were illegally Disconnected/Withheld by your concerned Departments... But I was replied by the person concerned (Who did not disclose his Identity) And asked me to DEPOSIT the ENTIRE BILLED AMOUNT (Which is totally wrong) and REFUSED to lend to my request of sending the corrected Bill, with due adjustments and required WAIVER. But instead
On Mon, Nov 7 at 4:48 PM, wrote:
Dear Mr. Batta,
Thank you for writing to airtel telemedia services and giving us an opportunity to assist you.
This is in reference to your email on 25-October to our appellate office regarding the connection not working issue of your airtel account number 10826939.
We regret the delay in responding to your email.
We have always tried to ensure that our customers get the same feeling of quality service while transacting through any of our channels and regret the inconvenience faced. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.
As per telephonic conversation with you, we would like to confirm that, the issue pertaining to the above mentioned complaint has been resolved. In case you continue to face a concern in this regard, please do let us know so that we may further follow up on the same.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
Assuring you the best of service.
Warm Regards,
Neha Arora
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&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc: [email protected];[email protected]
Sent: 25/10 02:35:31 PM
Subject: Despite My Complaint in Respect of Airtel Broadband & Tel No. 01142440600 to you, My connection gets BARRED Everyday, without informing anything & WITHOUT Waiting to issue any Fresh Bill.
The Nodal Officer.
Airtel NCR,
Delhi.
25.10.2011
Dear Sir,
Sub. Repeated disconnection of my Broadband & Tel No 01142440600
Ref. My complaint Dt.24.10.2011 regarding above sub. matter
Despite my subject complaint & complaint under reference, my Internet was again
disconnected yesterday and even today also, when I checked up, it was not
working. And when I reminded that the matter is pending resolution before the
Nodal officer, then yesterday with great difficulty they started again. And
after sometime it again started giving problems, then I called again to lodge
the complaint, which though was lodged after great difficulty as Mr Rajesh gave
me a Ref no.6182994 at around 12 noon and said it will be rectified by evening.
HOWEVER, none turned up to rectify the same, so I checked up the same around
noon today
when it was got connected with great difficulty and finally it was attended by
one Mr. Nitish and
tone of the customer care chap, Mr. Nitish Sirwani (even full name he was not
prepared to
divulge) >When I told that the matter is pending consideration before THE NODAL
OFFICER, then his immediate reaction was that you ask the Nodal officer to
rectify your complaint himself by visiting your home. When I asked him to put
to his Floor Supervisor, he put me on some horrible music for more than half an
hour and finally after testing my patience for so long, he replied that he
cannot connect me to floor supervisor and banged the phone (this fact can be
checked from your phonetic records even)
It may be informed that Your Lower Officials, it seems have no respect
either for their CUSTOMERS or have a SCANT RESPECT FOR THEIR SENIOR OFFICERS,
AND THAT TOO FOR THE HIGHEST APPELLATE AUTHORITY
The Even say that we don't bother about customers and Mind it THEY ARE
MAKING A COMPLETE MOCKERY OF THE ENTIRE PROCESS TO HELP THEIR CUSTOMERS Ana are
making an ABSOLUTE MOCKERY OF THEIR OFFICERS.
After that I again made a complaint call, which was attended by one
Ms. Shadab (who also refused to give her full name and said "This in my full
name only" ) Anyway, although she has registered my complaint vide Ref No.
6241098 and also said that it is written there that one Mr Ravi, an
engineer, visited my premises and rectified the complaint.
This is to bring it to your SPECIFIC NOTICE than no such person ever
visited my premises yesterday and today to resolve my problem. An appropriate
action is required to be taken against all such DELINQUENT PERSONS, who are out
to bring bad REPUTE to your esteemed organisation. Keeping my options open and
sending a communication for taking Punitive Actions With TRAI & D.D.G Public
Grievances, Deptt. of Communication, Sanchar Bhawan for initiating appropriate
actions, failing which, move to the APEX Court of the Land for Appropriate
Actions.
Hence Be INFORMED ONCE AGAIN & TAKE APPROPRIATE NOTICE.
Ashok K. Batta, Advocate, C/o JUSTICE R.K.BATTA (R)
For & On Behalf of my Wife, Mrs, . Anita Batta
(The Consumer & Subscriber of Broadband & LAND LINE Phone No.01142440600)
Account No 10826939
B -45, Swasthya Vihar, Vikas Marg,
DELHI - 110092
This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Reply
Forward
ASHOK BATTA
Nov 14 (5 days ago)
to Mr. Ishwar, Nodal, bcc: ddgpg-dot
&&&- Forwarded message &&&-
From: ASHOK BATTA
Date: Mon, Nov 14 at 11:14 AM
Subject: Re: DESPITE MY COMPLAINT IN RESPECT OF AIRTEL BROADBAND & TEL NO. 01142440600 TO YOU, MY CONNECTION GETS BARRED EVERYDAY, WITHOUT INFORMING ANYTHING & WITHOUT WAITING TO ISSUE ANY FRESH BILL. [|BAL|Qrc22510111410566304209|]
To: [email protected]
The Nodal Officer,
Airtel, NCR,
DELHI
Dated 14/11
Sub;- Despite my earlier SEVERAL Complaints in respect of my Tel. No.01142440600, my problem still remains unsolved and also even after your so called resolving the assurance vide mail dt.07/11
Deer Sir,
Despite my Several Complaints on the subject issue since July-Aug. wherein my Plan was CHANGED without my request or asking me, for which repeated complaint/requests had been lodged to correct those HIGHLY INFLATED BILLS, now even after your mail (Enclosed) that the matter has been resolved, I have AGAIN been slapped with the BILL NO. 597873528, again on the WRONG PLAN. And my phone is been regularly disconnected by saying that the Bill is pending to be paid and the same is restored after explaining them their fault of WRONG BILLING< Which is pending resolution before your good self.
Now after Receipt of the aforesaid WRONG BILL, despite your said mail dt.07/11, I am receiving threatening calls daily (EVEN AFTER YOUR SO CALLED, MATTER BEEN RESOLVED) to deposit the entire BILL (which again been raised of wrong Bill Plan) within 24 HOURS< FAILING WHICH MY SERVICES SHALL BE DISCONNECTED, which they have also disconnected even recently. I Asked them to SEND ME THE CORRECTED BILL ON MY OLD COMBO- PLAN of RS. 649.00 (Which I had for about last 8 YEARS) and also after GIVING DUE DEDUCTIONS/WAIVER of Amounts for which my services were illegally Disconnected/Withheld by your concerned Departments... But I was replied by the person concerned (Who did not disclose his Identity) And asked me to DEPOSIT the ENTIRE BILLED AMOUNT (Which is totally wrong) and REFUSED to lend to my request of sending the corrected Bill, with due adjustments and required WAIVER. But instead threatened that the SERVICES WILL BE BARRED in case I do not pay within 24 HOURS.
Please note that I shall make the payment only when MY ENTIRE CORRECTED BILL in WRITING is sent to me, along with due deductions WAIVERS for the periods for which my services had been repeatedly withheld and were BARRED and for mental harassment, . Now I feel I have been unduly harassed and Agonised for which I am liable to be suitably compensated, failing which I am initiating appropriate AUTHORITIES/ COURTS / FORUMS for Appropriate Actions for enforcement of my constitutional rights and for penal compensation against your organization for your illegal actions and causing me great mental & working harassments besides causing me GREAT MENTAL AGONY.
HENCE TAKE APPROPRIATE NOTICE.
Yours Harassed Customer,
Anita Batta
C/o Justice R.K. Batta (R)
Judicial Member, National Consumer's Redressals' Commission, New Delhi,
B-45, Swasthya Vihar, Delhi- 110092
Airtel A/c No. 10826939
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