I recharged my SIM with Rs. 500 on 31st December and Rs 500 on 6th January. However this money was never credited to my account. Upon further enquiry, it was found that the money had instead been credited to a 'dedicated account', the validity of which shall end on 4th February. It is duly informed that I have never opted for the creation of any such account. Needless to say, such a discrepancy has caused me great trouble and inconvenience. My mobile telephone number is 09810525958. I thus request you to either refund the money or accredit the talktime to my regular account. Kindly attend to my problem at the earliest.
Thanking you,
Yours sincerely,
V.S. Shrivastava
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