Am Rajavel Kannaiyan
I have a mobile in Airtel a post paid connection 9994384444. Have been using 3G since its
Launch in Airtel.since 2 weeks I have issues in my Airtel mobile that my 3G hasn't been working up to the speeds. It shows only 0.05kbs in speed test. Thus I complaint the same on 7th of feb, for which I was given a ref no as 42000627 and was told that it will take 48 hrs to resolve. It was so cruel to take them 48 hrs to resolve it, but it didn't get resolved and no one called back, hence I called back after 2 days and they said there is some issues with their activation problem and some software error showing in my connection. I raised them a complaint stating that no one is calling me back and every time I had to cal them.
One 121 Customer relation manager stated that they can't do anything that my complaint I'd closed without my knowledge and they can't give a explanation. So I wanted to cancel myaccount along with 15 more accounts I have in Airtel.
Then that cancellation guy promised he will resolve it within 2 days and that I will get a call from Airtel 3G team within 1 day, which i didn't get
Yesterday my 3G also got deactivated andes today I again called up, they reactivated my 3G,
Again the speed was the same. So this is the response to customer fromairtel
They won't bother u suffer they say their managers or any higher officials won't speak on Saturday or any working day after 4 pm and the customer will have to wait for just a call from them to just to speak to a suffering customer.
This is pure harassment and mental torture to me... As am a busy surgeon here have to speak with this stupid Airtel connection so many times... I want justice for this
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