Hi,
This is Dr. Pranay Kumar Srivastava from jabalpur. I had been to airtel connect for a replacement of the lost sim card. I was asked that it would take 4-6 hours to start. I had specifically inquired about the connects number as it was not possible to drive again nearly 16-18 kms which is the distance from where we live to the connect (customer service centre). They refused giving any number and said that they had no number and if i needed to follow up the restart of my services I was to do it on 9893098930 which was wrong. I tried 4 times and finally when I reached the call center executive he said that he could not give any information as this was a prepaid helpline. Then he suggested another number which was 9893012345 at which when I contacted they said that it is the connect only which can help me as they cannot do anything. He added that my documents had not been submitted (which I had already completed while I was at the connect) and only the airtel connect could tell me when the sim would rework. He also told me that it was my mistake that I had not taken the connects number (which i a had specifically asked for a number of times). He could not provide me the connects number either.
Its a shame that for such simple works because of the uncoordinated executives we have to suffer again and again. I have been with airtel fo more that 8 years and still they cannot be of any help when you get struck. The executives have no idea as to how to solve the problem or what to speak or even providing correct information. This costs the customer monetarily and time wise also as it is very difficult to find time in weekdays to travel again and again to these centres situated far away.
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