Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - 3G Speed 9910062443 | News #74520

Airtel
3G Speed 9910062443

Hi

My Airtel No is 9910062443.

I signed-up for a 250 Rs 1GB 3G data pack on 18th May.

Until 5 days I received 3G speed (3.1Mbps max). However, 24th May onwards speed came down drastically to 6Kbps whilst I still had more than 350MB data available in 3G account.

Until today, issue stands unresolved.

I complained to customer care at 121 and was issued complaint no# 305240483130 dated 24th May.

I was informed technical team will call me once issue has been resolved within 7 days, latest by 31st May.

31st May has already passed; when I called customer care to know the status of complaint.

To my utter surprise the customer care guy informed me the complaint has already been attended and issue stands closed.

He could not tell me as how the issue was closed and what resolution was offered to customer.

But, he did mention the issue was closed by technical backend staff to whom ticket was escalated.

He added that he can only register a fresh complaint and this will again go in 7 days ETA.

This is totally ridiculous. I was given second complaint no.

There is nothing wrong with handset (iPhone) or the cell tower. I've tested on several devices and locations.

I own 3 other Airtel numbers and they all have 3G speed as subscribed for.

The problem is only with one number mentioned above.

I provided every possible technical data including the LAC and Cell ID of my area to your guys.

Nothing was done to attend my complaint in-spite repeated requests.

The Airtel relations outlet at Vasant Vihar, Delhi told me the restriction is with on my number and not a network fault.

He said the low speed might be because I also have about 300MB data left in my 2G GPRS a.c.

However, he was also not sure why and redirected me to customer care at 121.

I therefore, request you to kindly intervene and provide me a solution.

I am paying for 3G service. If I needed 2G speed, I could have just taken 98Rs pack that provides same data of 1GB.

I am paying premium of over 150Rs for the SPEED which is not getting delivered.

On several follow-ups, no one has ever tried to contact me once. All I get automatic texts and emails that my email has been replied or complaint has been attended. It feels like I am dealing with living robots who are trained to email scripted responses w.o understanding the issue.

Regards

Akhil


Company: Airtel

Country: India   State: Delhi

Category: Telecommunications

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