Airtel
OVER BILLING AND CONNECTION NOT BEING CLOSED

I had an airtel lan line connection and have asked the company to close my connection in the month of march. To make sure they don't irritate me with the billing dates I have maintained email communication. However the company is so bad at closure of connections that I have to finally drop a complaint. I have experienced this even in the past when the connection was bought in delhi. Below is the email communication.

I have requested them to stop calling me for payment of bills when the connection has been closed. But they wouldnt stop calling me or sending bills.

To: [email protected]

Cc: [email protected]

Sent: 23/05 10:07:21 AM

Subject: [Suspected Spam] Re: Your airtel Bill for airtel number: 08042043694_kk, Bill Date: 06-May

BELOW IS THE TRANSACTION HISTORY OF THE RECORD OF THE LAST BILL BEING PAYED .

NOW PLEASE STOP CALLING ME FOR PAYING ANY MORE BILLS.

31/03 BIL/305115169/AIRTEL LAN LAST PAT/AIRTEL_MICI27

1, 500.00

MAIL SENT FOR CLOSURE ON 21 MARCH

Wednesday, March 21 8:11 PM

From:

"manisha kalia"

Add sender to Contacts

To:

[email protected]

Hello Sir,

I would like to request closure of the airtel broadband number : 08042043694 .

Please provide the balance amount to be payed. Once payed I would not like to

get calls for a second payment hence please make sure it is the complete amount.

Also please close the connection without any hassle. Please let me know if any

other details are required.

Thanks & Regards

Manisha Kalia

MAIL SENT BY THE CUSTOMER CARE CONFIRMING CLOSURE

Dear Customer,

Ref: Email dated 31-03, regarding the payment of Rs. 1500 made for your

airtel number 08042043694 .

Thank you for writing to airtel and the opportunity to assist you.

We would like to confirm that we have received your payment of Rs. 1500/- on

31-03 through online towards your bill dated 06-03. This amount has

been credited to your account and will reflect in your subsequent airtel bill.

Further we would like to confirm that we had already registered a request with

reference number 13380302 for cancellation. Our team is working on the same and

the request will be resolved by 7

days from the date of request (24-MAR).

Please do write in for any further assistance.

Warm Regards,

Priyanka Murthy

customer care executive

bharti airtel limited.