Customer ID 3003038315
We are availing Airtel Digital TV service since 04.02.2010 on payment of Rs.2, 600 (one- year package)
But the service has been disconnected on the grounds that our account is showing a negative balance of Rs. 2.85 and that we must recharge upto Rs.70. When contacted the customer care service, we were informed that we have activated ESPN as a channel and hence the account had run to a negative balance.
But we had never activated such a service. The customer care service is highly poor and inefficient. When contacted at 1.00 PM today, we were told about the above mentioned negative balance. But when contacted ten minutes later, the customer care personnel seeked an apology with us for giving us wrong information. I do not understand what kind of a harrassment this is and require clarification from the company. Should we proceed legally regarding this issue?
Regards,
Santhanakrishnan. D
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