Dear Sir,
I am your customer for nearly one year and my Customer ID is 3004906512. THREE Set Top Boxes are working from a single dish antenna. But for the last few months faulty messages are coming to my mobile no.9830714123 stating - 'Your Airtel Digital TV account 3004906512 is about to expire soon due to low balance. Please recharge with Rs.600 TODAY to avoid disconnection of service.' I have received this threatening message on 05/06 at 10:24. But I have recharged my aforesaid Airtel Digital TV account 3004906512 with Rs.600 on 04/06 at about 14:00 hrs. The confirmation of that recharge was mailed to my mobile on 04/06 at 14:06 stating - 'Your digital TV account 3004906512 is successfully recharged with Rs.600. If your services do not resume, pls SMS HR to 54325 from your registered mobile no. after switching your Set Top Box on.' This is not a solitary case and it recurrs every month.
Please STOP these type of disturbance created by wrong alerts.
Yours faithfully,
Arunendra Mookherjee
05.06.2011
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