I, Vikram on going through airtel website had generated my interest to buy Airtel DTH
against which I was contacted by Mr. Brajendra kumar of Vriti Infocom
(Tel 0120-4987656) on 18th february who told me to make payment of
Rs.1590/- to an executive who will come to my house and collect the payment and accordingly the Airtel DTH will be installed at my residence by Airtel representatives for 4 months and an additional cash back of Rs250 by tomorrow (19th february) and was alloted a customer id 3007114067 and the cash receipt no 16723. But firstly no body came on 19.20.and 21 and after a series of calls made by me on customer care the engineer came on 22nd feb for the installation, and since that day only i got a sms that my subscription is going to end in 2 days and it has shown error code 6 many times and when i contact airtel dth customer care then they tell me that "by their mistake my user id has been attached some other id " and they told me that they will resolve this problem, but now they are telling me that my account balance is -534Rs and it tells me that my subscription will end on 22nd feb which is the actual date on which i got my DTH installed it also showed a message on tv screen that my "account balance is negative and to ignore if already recharged". And now my account has been suspended and my DTH has been disconnected. When i tried to email Vriti Infocom Pvt Ltd based in Noida the e-mail id provided by them on the cash receipt does not exists and neither does the internet site written on the cash receipt which is www.vriti.com is in reference to.
I contacted Airtel DTH Customer care at 12150 many times in past few days, they tell me to hold line and they sometimes disconnect the line or either give me false assurance. But now i am sick and tired of calling airtel dth customer care everyday for more than half an hour or so, and dont know how can my balance be negative after just 5-6 days of installation. In view of this i would request
you to track the agency which seems to be a fraud and see if i can either
get Airtel DTH installed or refund against my payment as i have been harrassed even after full payment and have not been provided with the service.
Vikram
contact no:-9872899731.
customer id:-3007114067.
view card no:-0000 6308 8132.
Stb ID:-03357096857.
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