World is talking of customer delight & here is a 1 billion plus company Airtel which is finding ways to harass poor customer.
I purchased an Airtel post paid connection through my Company Saraswati Indl Syndicate Ltd., Sector - 24, Noida which got activated on 6.08.2007 pending verification of billing address by Airtel. teh sequence of events since then are as under which will make some reading & a lesson for others:
1) The connection got actitvated on 6th Aug.
2) Out going barred on 10th to 13th August due to non verification.
3) On making a call on 10th, Customer care promises activation till 13th pending verification.
4) The activation never happened.
5) A call to customer care on 13th by my Co., activated outgoing calls, again pending verification by Airtel only to be stopped again on 15th Aug... reason the same... verification has not been done.
6) Re activation after speaking to customer care only to be de activated again on 17th & again on 18th August.
7) Reason given by Airtel is that their rep was not allowed entry in the office when he came for verification... a statement hard to believe for a company in which 300 connections are working & the representative also carries alternate nos with him for verification purposes.
8) The outgoing is still barred as I write this mail.
9) The tale of woes does not stop here - Despite taking connection thro my Company where 300 connections are working, I have been given a credit limit of Rs 300/- a big generosity by the Company. This limit is being extended to a subscriber who has subscribed for ISD & International roaming... isn't it great reading... One reasonable duration international call will eat up the limit & then... by now you would have guessed... yes your out going gets barred again.
10) The ultimate wisdom comes now. When I ask the remedy so that my out going does not get barred due to paltry credit limit... the reply... can u guess..." customer can pay advance". Isn't it hilarious paying in advance for a post paid connection. Somebody ask them - What are then Pre paid connection there for?
Ultimately I erased that I have come to a final conclusion - never to buy an Airtel connection. Because it is thro my Company, I am with folded hands, requesting the company to put this connection on track & I promise I will not opt for Airtel for the other three required in my house.
I have had an experience of Hutch in Delhi & BPL in Mumbai prior to this & I would like to give them the credit for handling all the issues smoothly & very promptly. Kudos... to you both... while I find Airtel to be highly non responsive & insensitive to customer.
God be with all those who opt for a post paid connection.
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