Dear Sir,
I am a prepaid customer of Airtel. I have two prepaid sims. One with No.9894276960 and the other with 9500897741. I am using Airtel services for more than four years. The later number was added just six months back.
Last week, on 09.12. from my 9500897741, I received a message stating that Rs.30 deducted from my account for subscribing the Airtel Radio services. I did not ask for it or send any SMS requesting to subscribe the service. But the company deducted Rs.30 from my prepaid account with out asking my permission.
When I asked your customer service Executives, about this problem one said the money will be credited back to my on 11.12.2009. (With great effort I could get their services) So, I waited, but it was not credited back. Hence, I called the customer services again on 11.12.2009 and was informed that no money will be credited back as I had requested for the services. I was shocked and told them that I did not asked for any such services to subscribe but she was not in any mood to listen to me. She repeatedly told me that the money is deducted only after my request.
I very much clear that I did not ask for any such services or send SMS requesting them. I am a 54-year-old person and a simple user of the cell phone. I don’t ask for any special services offered by your network and I never used any one so far. And there are no children in our house to play around. It is a pure game played at their end. This service is activated to my phone at their end with out my consent and the money also deducted for the services. I
I don’t know how many innocent people would have affected like me? Out of which how many would complain? They are taking this as an advantage.
Please take necessary action against them and ask them to stop the practices like this in future.
Hoping to hear at your end,
Thanking you,
(N.Bharadwaj)
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