MY AIRTEL LANDLINE CONNECTION 01143602719 IS NOT WORKING SINCE AUGUST 27 FOR WHICH A COMPLAINT WAS REGISTERED WITH AIRTEL ON AUGUST 28, COMPLAINT NUMBER 36978850, HOWEVER AIRTEL CLOSED THIS COMPLAINT WITHOUT RESOLVING ON SEPT 13. ON ASKING WHY MY COMPLAINT WAS CLOSED WITHOUT RESOLVING THE CS REP OPENED A NEW COMPLAINT NUMBER 37574906 AND RUDELY REFUSED TO REOPEN THE PREVIOUS ONE.
THAT WAS ON SEPT 13, AND TODAY IS OCTOBER 1, HOWEVER THE PHONE IS STILL NOT WORKING NEITHER I HAVE RECIEVED ANY WRITTEN INFORMATION OR ANYTHING FROM AIRTEL ON THIS.
I TRIED CONTACT SOME PEOPLE IN CORPORATE HOWEVER THEY HAVE ALSO BEEN MAKING FALSE PROMISES.
AIRTEL HAS SERIOUSLY VOILATED "TRAI’s Telecom Consumers Protection and Redressal of Grievances Regulations 2007".
I DONT THINK I WANT TO BEG ANYMORE FOR GETTING MY PHONE FIXED, AS AIRTEL'S CUSTOMER SERVICE IS PATHETIC.
TO MAKE IT WORST AIRTEL BILLED ME, EVEN FOR THE PERIOD WHEN THE PHONE WASN'T WORKING.
HATS OFF TO AIRTEL AND ITS STAFF FOR MAKING NEW RECORDS IN POOR CUSTOMER SERVICE.
0 comments