This mail is OBVIOUSLY aimed at the Chairman and CEO of Airtel Group. Gentlemen would you all ever get to know the poor quality of service Airtel provides to us?
Do you all ever get a feed back that Airtel sucks?
Do you know how frustrating it is to try and communicate with the majority of you Airtel customer service people??
the problems we face-
1. your customer service people are almost illiterates. You give an option of English/ Hindi but none of them are capable enough to speak in English at all! Why do you get people in for the english department when they are not eligible??
2. Your broad band service is not upto the mark. You rake in money but never have the time to improve on it. Money is the final end point of the road of improvement for you Mr. Mittal i presume.
3. Please kindly train your customer service people in a way that they can use their brains a little bit rather than just to mumble out technical details exactly the way they've been taught. When they start conversing they seem like a group of pigeons- same brain dead answers. Do they understand what they do???
PLease kindly improve your service Mr. Mittal and Mr. Kapoor. BUt the shame in India is that all the telecommunication lines are as bad as each other. So the competition is in nothing except which Chairman rakes in more money.
Airtel is quite a shame.
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