AIRTEL banned "bulk SMS" and MMS around 22-23 SEP as per Govt. of India instructions.
The ban was removed on 04 OCT - however the MMS services still remain unavailable - when sending one gets a "Message sending Failed" and the details show "Invalid Originator Details" as the reason. (NOKIA X6-00 16 GB handset).
Details of the ban (and removal) can be viewed online:
http://economictimes.indiatimes.com/news/politics/nation/Ban-on-bulk-SMS-till-Ayodhya-ruling/articleshow/6610233.cms
http://economictimes.indiatimes.com/news/politics/nation/Centre-not-to-renew-ban-against-bulk-SMSes/articleshow/6687344.cms
AIRTEL "Complaint Helpline" (198) was contacted on 06 OCT 22:42 hours.
An extremely disappointing experience, synopsis of which is below:
- Agent SURESH pro-actively suggests "handset settings" to be at fault - only after insistance that the handset is a new NOKIA X6, 2 weeks old, that he carries on
- Call transferred to Team Leader without any request from my side (an attempt to reduce the call handling time)
- Team leader LAKSMI did not offer any help - attempts to confuse one with the statements that "only SMS was banned"
- Team Leader offers a complaint - disconnects the call in a hurry without any resolution OR issuing any complaint number
Quite obvious that AIRTEL agents lack the following:
TRAINING (and hence unable to troubleshoot),
INDUSTRY AWARNESS (and hence insist only bulk sms has been banned) and are in a hurry to close the call (seen both with the transfer to Supervisor & call disconnection thereafter without any complaint being raised as no SMS receieved with the complaint number).
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