I am a 68 year old woman in Bangalore. I have obtained a Mobile connection 2 months ago. After properly submitting all the documents Airtel required, I was given a SIM card. Immediately after, Airtel ran address verification checks and authorized my service. Two weeks after that they disconnected my service without any information. I had to go through local repair stores to figure out why it was disconnected. Finally when I called they said we have to rerun a address verification again, and that my line would be active in 24-72 hours. I was without phone for 48 hours. Three weeks after that (March 30th), again they disconnected my service, again their answer is Address verification, again it took 48 hours. The service came available on April 2nd. Now today is April 6th, and they have disconnected yet again for Address verification. I was really upset on the phone with them, and their answer is "we will have your connection ready in 48 hours, and HOPEFULLY it will be the last time". I have been asking them to refund my money left on the account (900 rupees) without any hope. I wuld be very happy to some other provider if they can refund my balance. I need some Govt (Indian or some World Human rights) to protect my basic consumer rights. No where in the world have I seen such blatant abuse of citizen rights by the Corporate idiots.
Thanks
Vijaya Lakshmi
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