Sir,
This is Prawin Kumar Prabhakar from CUSAT, kerala. My mobile number is 8129037743.On 19/10 at 9:03:55 pm I got a message from airtel that I have been charged Rs 20 for subscribing airtel radio for 20 mins valid for 20 days. My account has been reduced to Rs -8 .But I have never subscribed it. As well as I got a message of recharge with 39 and get 39 talktime. No limit on talktime validity Extra Rs 5.7 credit in 48 hrs. No limit on recharges. I recharged with 39 but did not get the extra credit. Due to insufficient balance and busyness in exam, I did not call to customer care on that day (I had no idea about 198). I called on 22/10/10 in evening on 121 number. I told the complain but he told let me see the detail. After some time he told that he can not solve this problem .so he is transferring this call to the senior. I was online for about 18 minute. Nobody has received the call. I disconnected the call. I have been charged about Rs 3 .Again I made a call on 121.One lady received the call. I told her my problem. She spent about 16 minute but did not solve the problem. She was not accepting that this is a fault of airtel. She was telling that you have subscribed it. When I asked about complain regarding recharging of 39.She was not able to solve the anyone problem and she was rigid that I am telling lie. After sometime my friend told me about toll free no. 198.I called on this number. A guy received the call. He was telling the same thing that I have subscribed Airtel radio. When I told about not getting extra credit on recharge of 39, he told that there is no such plan in airtel. Even he was not accepting that airtel has sent message of recharge of 39.while I got not a single message, more than 10 messages of 39 by AL-Airtel. I am writing here one of the message that I received on 21 and 22 oct.
" Recharge with Rs 39 & get Rs39 talktime. No limit on talktime validity! EXTRA talktime Rs 5.7 credit in 48 hrs. No limit on recharges. Call 121312 for dtls. "
sender:
AL-Airtel
My request reference numbers are CBNRA21022224218 and CBDMD21022237884.
This is not a matter of 20 rupees. This is a matter of making me lier. Please take appropriate action so that I can use your service.
Thank you.
prawin kumar prabhakar
B.tech hostel
S.O.E, CUSAT
kochi-22
Kerala
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