Airtel Mobile
Harrassment over phone

Hello,

I am a grieved customer of Airtel Mobile phone service. I took a postpaid connection in October.

I actiavted a basic postpaid connection plan of 99 Rs. and a 2 GB GPRS plan of 98 Rs for airtel no. 8600145694.

I took this connection from my Company premises through an airtel agent called Kishor Dhapse.

He confirmed me the same day that both plans have been activated as mentioned above.

But after a day or two, i started noticing huge unbilled usage on my number. I contacted airtel customer care and asked the reason.

They said that dont worry its simply unbilled usage. Real amount will be reflected in the bill generated at the end of the month.

But I was not satisfied so I called them again and asked about the Plan activation. They said that only 99Rs plan is activated and other plan activated is 0, 10p@10KB, with Usage charges:10ps per 10Kb.

I was outraged and I conatcted my agent Kishore Dhapse. He said its not possible as he himself has filed the information, so, a 2 GB GPRS plan of 98 Rs must have been activated.

I kept following up with them. I even turned off my Phone's data mode still the bill was getting incurred at as fast rate.

I kept contacting airtel n they kept on incurring false bill. I didnt make even a single call from that No.

The airtel customer care centre said that they are not responsible for any plan activation. I said ok.. I even asked them that when my phone's data mode is off, how come my usage is increasong on its own. But they didnt answer. They just field a complaint with complaint ID 40514861 saying they would revert back soon with the resolution but no resolution was provided. I refused to pay the bill unless the correct bill and resolution was provided.

They emailed me saying the connection has been disconnected.

In a 15 days span they generated a bill of 1640 Rs. for no/minimum data usage.

Such is the pathetic airtel service.

Now after 5 months, they have hired some agent who calls himself a police officer and threatening to file an unbailable offence against me.

Can you imagine?

This is the way these telecome companies launder money, by harrassing their customers.

They are not answerable to anyone but we are.

That person who called was very rude and was not listening anything. He claimed to be a police officer.

The number he called from is 918824394862.

Please look into this matter urgently or I will have to file a real case against these false calls.

Thanks,

Divya.