I called up Airtel Customer Care today to complain about my network problems which I have been facing in my residence area for the past month. But, while I was being connected to customer care executive, the automated message told me that this call is being charged at 50 paise for every 3 minutes.
I want to ask that why is Customer Care being charged? Is Airtel trying to recover the cost from all the "Free Night Calling", "Free GPRS", "Free SMS" etc by charging calls to customer care number 121 which is supposed to be free in the first place??
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