Airtel Mobile Service
Survice suspended due to mistake committed by them

To,

Mr. Vishal Gaurang,

Appellate officer,

Airtel mobile service division,

Mumbai.

Sub; Mobile No. 9967411001. Services Suspended In spite of full payments of bill.

Dear Sir,

This is to inform you that I am the User of this no .9967411001 for the last three years or so. I have been paying my bills always before due date which you can verify from the record.

In the month of October I had given request for activation of GPRS on my number which was activated on 20, October and later on I was told after my no of calls to Call center no 121 that by mistake it was activated in a wrong plan. I am using services under RCUG plan in which GPRS is Rs.99/-Unlimited.

Due to this error a wrong bill was generated and after number of e mails and calls I was told that waiver was passed and in my December bill it will be corrected which was not the case when I received the bill I came to know. Once again I contacted the call center and written mails but every time assurance were given to me but of no use.

Due to mistake committed by someone in Airtel I have been going through this mental harassment as well as embarrassment and beside this my Outgoing services were barred thrice.

Once again I spoke to number of officials and assurance was given to me that service on my number will not be suspended. In the last week a man from recovery agent came to my house. I received system generated calls and I had to explain the whole issue that to not once I think I can not count.

When I spoke to Ms. Varsha (Mumbai provisioning Dept.) she assured me that service will not be affected and I should ignore all the calls.

I can produce all the correspondence which I had with different Officials in the past if required.

Now I want you to look into the matter. All the officials I feel do not deserve their Salaries if they can not resolve matter in three months time. If you will also not do the needful then I will left with no option and I will be compelled to approach some consumer forum and then to TRAI. Tribunal.

Kindly start my number as soon as possible and issue the correct bill. I have in fact paid more then my dues to date.

Thanks and regards,

Pramod Soni.

Mobile No.9967411001.