Dear All,
This is Mithun from Bangalore. As i have been using the airtel prepaid Sim for more than 5 years. Recently i had got a text message from my service provider saying that my documents submitted to obtain Sim connection is not valid. So asked me to update the same in two days, where as i got the message on Saturday afternoon. But they disconnected my connection on Monday afternoon itself. Later on i went to a nearest dealer, submitted the current documents of ID, and Address proof. Then on my request they activated my connection. Just few hours after that again my connection was disconnected. I was told the reason as, my Address was not matching with the old one. I had updated it long back itself. As everybody knows that the today's life being imagined without a mobile.
Here are few points of mine :
1) Disconnection without any notice.
2) Worse and hopeless networks.
3) They could have verified my address as they found my ID to be correct.
4) Customer care DRAMA, Not able to reach most of the times. If at all we reach them, they cant suggest/help customer to solve such issues.
5) And i am DAMN sure this kind of complaints wont fall on those DEAF ears.
6) If at all anyone needs to get to me, can mail me at [email protected].
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