I downloaded AIRTEL mobile TV app on my Samsung Galaxy 5, & while browsing the channel packages i subscribed to one of the packages ie., IPL Highlights Pack @Rs. 10/day for 10 min. I tried to view the highlights & there was a message saying the feed is not found. I checked my inbox for the conformation message that says "sms TVUNSUB to 54321". I sent a message with the same context. The airtel website said that the unsubscription process would take 15 min. & no more. But, a fare of Rs.10 is deducted from my account even after i requested for unsubscription (2 May). When i called Airtel customer care, they said they cannot do anything & i should delete the settings from my device. I am very keen into gadgets & i never found any settings regarding any subscription on the phone. I was talking to Mr. Safdar Ali (airtel customer care) every day since and he comes up with a new solution everyday. Yesterday, i talked to Ms. Sanjana & she said that there was some updating of systems going on & she couldnt file a complaint. Mr. Safdar Ali has never let me talk to any of his superiors in this regard & has refused that my balance which has been deducted, will not be reimbursed to me. I was using Reliance before shifting to airtel because of the same non relevant response they give to their customers.
I am a student studying a 1000 miles away from home & MONEY DOES NOT GROW ON TREES.
i would be thankful to get my account balance back which has been deducted for a service which is not used by me.
Awaiting a reply soon (before i change my network provider & u lose a customer for ur own reasons).
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