Hello Sir,
My Name is Ashish Singh. And I am from Agra (U.P). My complaint is that I had been activated 5 Rs. mobile internet in my Airtel number (9760362553) at the date of 29-12. My friend tell me that this service deactivate within night 12' o clock. But it is not deactivate and 5 Rs. again deduct in my mobile automatically. So, I call customer care to deactivate this service at the date of 30/12. They said that you can dial *567# and follow the instruction. It will automatically deactivate. I did dial all the day this number but internet cannot deactivate. So, I did again call to customer care helpline no. at the date of 30/12 they said same as before. I tell please u can deactivate this service with your hands. they said we can't. They said you can remove your sim card in your mobile or delete internet setting in your mobile and wait mid night, this service automatically deactivate in your mobile. I did the same. In the Morning, when I insert the AIRTEL sim in my mobile and open my mobile my rupees again deducteded my 5 Rs. balance at the date of 01/01. I complaint in the AIRTEL customer care helpline no. 121. They said you can call our GPRS helpline no.12118. I said you can also tell me this thing before when I call you.
Then I call GPRS helpline no. and registered my complaint no. 501016897050. they tell me that your request resolve within 48 hours i.e. till the date of 03/01 at the time of 12'O clock. But my complaint did not resolve at that time. So, I call 3 P.M that day. They says that your problem is not resolve at time. You can wait only 4 hours. We can deactivate your service with our hand. So, I waited 5 hours, after that my service did not deactivate that time. So, I call again customer care.
Matlab kul milakar maine unhe kai baar phone kiya lekin wo kabhi apne technician officer ko call transfer kar dete to kabhi ye kehtey ki hum aapki problem ko apney hand par le kar aapki service ko deactivate kar detey hain. Maine unse kaha ki ye maine pehley bhi sun chuka hoon. Lekin meri service abhi tak deactivate nahin huyi hai. To unhone kaha ki Is baar jaroor ho jaygi beliveve me. To maine kaha thik hai, maine 04/01 ko apna balance check kiya to usmein se phir 5 Rs. deduct ho chukey thy. Maine again call kiya to uhoney kaha hum aapki complaint ko apni taraf se deactivate kar detey hain. Maine kaha aap is kaam ko 6 se 7 baar kar chukey ho lekin meri service deactivate nahin hui. Unhone apney Officer ko call transfer kar di aur Unhone kaha ki 5/01 tak apki service deactivate ho jayegi. Maine Till date ko night tak wait kiya aur customer care ko call karney se pehley apna balance check kiya to pata chala ki merey balance mein se 30 Rs. aur deduct ho chukey thy. Maine phir customer care ko call kiya to unhone kaha ki meine aapki service deactivate kar di hai. Ab ye Atomatically activate nahin hogi. Jab maine unhe ye bataya ki evening ko mera balance mein se 30 Rs. aur deduct ho chukey hain to unhoney kaha ki iski hamarey pas abhi koi bhi jankari uplabdh nahin hai. Aap 5 Hours baad hamarey pas call karkey iski jankari ley saktey hain. Maine kaha Jab 29/12 ko meine apney balance mein 126 Rs. thy tab maine 5Rs. internet kiya aur aap logon ne tab tak mere balance se paise katey jab tak ismein 10 Rs. nahin reh gaye. Aur unkey ye kisi bhi complaint ka koi bhi reply nahi aata hai. And mein jab balance nahin raha to unhone sari service deactivate kar di. Aur maine kaha ki iska koi refund hoga ya nahin to unhon kaha hamarey yahan aisa koi rule nahin hai.
So please sir, meri balance ke refund ke liye Aap is par action jaroor lijiga.
Thanks & Regards,
Ashish Singh,
37A/30/8D/2A,
MADHU NAGAR,
AGRA (U.P.)-282001
MO. NO. 9760362553, 9027459213
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