I did a mobile number portability from Tata Indicom to Airtel in March after contacting Airtel, Rajajinagar outlet. A person took my documents and Rs 300 cash as refundable deposit. The manager of the outlet told me this will be refunded after I stay for 3 months with Airtel.
When my account was activated, I observed that there was no mention of the Rs 300 refundable deposit in my name. I called the manager and the call centre. They assured me it will get updated in two days, as there was a backend issue.
From then till now I have been calling and writing to customer care, nodal officer and finally appellate authority at airtel. Other than replying that they have forwarded to the concered team, there is no other response. I also scanned a copy of my application form which mentions that Rs 300 has been collected from me, but no response.
The problem seems to be bigger and lot of Airtel customers may be losing money like this and this may have the support within and outside Airtel.
Request you to highlight this to the concerned authorities.
Pavan Kumar Mobile no 9243701145
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