Dear Sir,
I am Aashish Bhanawat and my airtel postpaid number is 9980633977. On Feb 23rd I posted a request to relocate my last 5 digit number from Karnataka circle to Andhrapradesh circle (The service Request no. is 31075162 and call answered by RAGHAVEKS and told me it will take max 1 week). On Friday 26th Feb in morning I got call from customer care that one of the airtel executive will visit me by afternoon 1 O'clock to collect all documents and we explain me all available plan that available. But still your executive didn't visited me till yet. On March 1st my Airtel SIM got deactivate within 7 days without my knowledge, even relocation package activated for 15 days. Neither I was able to call or message anybody nor they were able to call or message me. I completely disconnected with this world. Again I talked to customer care regarding this and, next day by evening 9 PM it again activated. On March 3rd in evening one of the your executive (Mr. Shiva, 9866775210) visited and gave me new sim and number, and told me this number will be activated by tomorrow morning 11AM with corporate plan and he will again visit in morning. Neither sim got activated nor he visited me. Also he is not picking up my call. Regarding this again I called AP customer care, they told me please talk to Karnatka customer care regarding this. After that I called Karnataka customer care they said, please talk to AP customer care they will resolve this problem. I told them, I already talked to AP customer care and they told me to talk to Karnataka customer care, then your executive said please call tomorrow after 9:30 in morning, because concern team already left for day. On march 5 morning again I called and talked to concern team manager and he said I am taking this responsibility and by evening it will be activated, but not. Again on March 6th evening 4 PM I called customer care and call answered by Mr. BALARAM. He talked to manger of concern team and told me the manager will call me by 6:30, but I didn't receive any call from him. again I call customer care and this time call answered by SUSHMANS. Again, she talk to manager and told me I will receive call from manager within 30 minutes, but no call from him. Again I called customer care at 9PM and got the reply please call on Monday. Today again I called them and this call answered by another manager UMESHR. He told me again wait for next 24 hour. For how long will I wait. I posted request 2 week back but still no result. From today onward my old number also going to deactivate.
Some more information:
ref# 31075162 got on Feb 23rd
ref# 103201011225 got on March 1st
ref# F651550938
1. I want the following explanation in written
a. Why my old sim deactivated within 1 week without my knowledge and what action Airtel has taken.
b. Why its taking too much time to activate my new sim and number and what action till yet Airtel has taken and going to take against responsible guys.
2. I want compensation for the cost I bear and mental harassment.
Sir, Please look into this matter.
Regards,
Aashish Bhanawat
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