Dear Sir/Madam,
I was customer of airtel post paid connection (900817925). I gave request to cancel the connection in May. But now in December i am getting a mail from the Corporate collection team that they have served me a legal notice (L for non-payment of my bills. I paid Rs. 945 on 22nd may and then the customer service executive told me that your number will be cancelled on 31st may. He told me to paid the remaining amount later when the bill is generated at the month end. I later paid Rs. 298.5 which was outstanding. I have proof for both the payments.
Also i am having a reference number which i got in message after my cancellation request was taken. Now the collection team is telling that your connection was not cancelled and we cannot take the reference number for cancellation as an evidence.
Please guide me how to proceed with the situation.
Thanking you in advance..
Kind Regards,
Mitul
9986021441
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