Hi,
This happened to me in past few days. Having accidentally lost my cell phone and the Airtel postpaid sim, I went to Airtel Gallery in Madhapur, Hyderabad (near Image Hospital) and took a duplicate sim.
The customer care exective handed my husband the sim saying it will take 3-4 hours for activation. But, it wasn't activated until 14 hours. The next day I called Aitel 121 and spoke with customer care executives thrice.
In my 1st call no one asks for verification and she registerd my complain on high priority saying it will be activated in 1 hour. Obviously which does not happens so I am forced to make 2nd call after a duration of 3 hours.
In my 2nd call I am asked to verify myself name, airtel a/c owner, last bill, etc now after all this bullshit the executive tells me please call on postpaid no. I thought 121 is the single customer care no and I chosed Postpaid to speak to this un-reasonable Customer care executive. On Arguing he re-directs the call to his Supervisor.
This smart lady Hungs me up after listening my story
Then I make 3rd call now and the smart customer care executive tells me Maa'm you need to go to the Airtel Gallery where you bought the duplicate and speak to them since we are not having your data.
What's the bloody point of having a Customer Care no 121 when I need to visit Gallery.
Finally I had to go to the Gallery again and the customer care executive tell me its the rule that postpaid activation takes 3-4 working days. I mean seriously what age are we living in? 3-4 days to activate a duplicate sim-card?
And then Airtel has ads on television claiming they are the best Providers.
Airtel Providers that you should live upto your words and please please improve and educate your customer care executives. I mean they should know basic English you can't expect if you are in Hyderabad you should know Telugu. India needs Globalization and Airtel has executives who hardly speak in English
Thanks,
Sukhpreet.
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