Dear Team,
I had taken a Airtel postpaid connection in Bangalore. It was working fine.
I had to relocate back to Mumbai for some reasons, on confirmation from the Bangalore Airtel team that, I can get a mumbai no. on the same SIM, I applied for a transfer/reloaction request.
I was told that, the transfer would take 3-4 weeks and I was ok with it.
On contacting the Airtel Mumbai helpdesk, I was told to get a new SIM for the Mumbai number.
During this phase, my cell phone got stolen in the Mumbai local trains.
After which I asked the Airtel Bangalore customer care to discontinue my bangalore no. and not transfer.
Since my connection was from the Airtel Bangalore circle, Airtel mumbai couldn't help me in any case.
During my further interactions with Bangalore customer care, I noticed that my number was converted into a prepaid connection, which was postpaid earlier. This was noticed in the IVR selection process.
The conversion was a mistake from the Airtel Bangalore Customer care executive, but still Airtel bangalore was reluctant to accept this.
I had to make them realise, that without any submission of relevant documents, a customer cant convert his postpaid connection to a pre-paid one.
I was constantly interacting with airtel for the refund of my deposit and other amounts through email.
Since I had relocated to Mumbai and requested to dispatch the cheque to my mumbai address.
The address proof was submitted for the same on the 30th Jan'10. Its been 5 months now, I am still awaiting the refund from airtel bangalore.
Till date, there has been no response from the airtel bangalore team on the same. Whether the cheque has been dispatched or its still on hold. No status was shared with me on the same.
Airtel transfer/reloaction process and classification of customers at circle-level is a serious issue of concern.
Above issues coupled with pethatic customer care was seriously very frustrating, I never had any issues with Airtel till now, but this experience was not good. I have been using airtel for a long time but this experience will now keep me away from airtel for the rest of my life.
Customer service in India is seriously neglected and organisations like airtel are not taking it seriously.
But they have to look into this asap, since the Indian consumer is now more knowledgable and information is easily accessible. Kindly help to raise this issue in the rightful manner.
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