Airtel / Post-paid Mobile
Verbal assault by customer care

Hello,

I am extremely feed up of Airtel service for my number 98496-46741. Below are the details:

1. I had paid my bill before due dates regularly, but two months payments were not reflected on your side although the payments did reflect on your website. Because of this my phone was disconnected for over a month with no fault of mine. Eventually, Airtel investigated found their mistake and corrected the problem. However, I was billed for the 1 month when my phone was not connected with no fault of mine and I had to get another number. After repeated requests, this was not looked at and finally just ignored by customer care by email and by phone.

2. This phone like was initially a corporate number. Mr. Hussain from Airtel had come to my office when I was converting it to a personal number. As part of the forms and documentation, he also took Rs. 500 from me as deposit. Today when I went to Airtel office in Madhapur, Hyderabad; I was told that there is no deposit on this number. It looks like either Airtel system has a problem or the Airtel personnel Mr. Hussain has pocketed the Rs.500/-.

3. Today when I went to close this phone number, I was so fed-up that I was willing to pay whatever was outstanding and just end this relationship with Airtel. I paid a total of Rs. 947/- which included the 1 month of disconnectivity and no inclusion of Rs. 500/- paid by me to your personnel. I was still fine. But when I asked the customer care person (I could not get his name because he was not wearing a name plate) dealing with post-paid connections to write on the receipt that this phone has been disconnected as of 12.06. he wrote "as of today". When I repeatedly asked him to write the date, he got extreme rude and started raising his voice and shouted. This was very embarrassing and disgraceful. At this point Mr. Nagesh from the same office came to my rescue and entered the date on the receipt.

This is extremely disgraceful for an organization like Bharati Airtel and I will be reporting it to consumer representatives and Time of India customer issues department. I am very glad that my association with Airtel is now over and will not be resorting to any relationship with your company moving forward.

My intention is only to bring to light the occurrences and the harassment that I have gone through. I have already for gone Rs. 500 Rs. 349 of my money which I was not supposed to pay.

Kunal Pewekar.

(A satisfied Vodafone customer since Airtel disconnected my phone with no fault of mine.)