Refer my email given to nodal [email protected] on 26.02.2011 wherein I have complaint regarding de-activation of my Airtel mobile No.9840898833, in spite of furnishing documents and photographs in 3 times.
Thanks for the response though a belated one. On 03.03.2011 about 17.00 hrs one Pradeep Kumar, an Airtel official from Delhi called me from mobile no. 9971110802 and informed me that he will solve my complaints. After making some number of calls to my other mobile, he informed me that, my SIM card has been damaged and to go to nearby Airtel outlet for getting a fresh SIM card by simply producing copy of ID proof. Accordingly I visited Airtel outlet located at Trichy cantonment where they said they cannot issue fresh SIM card as the original SIM card issued at Chennai and asked me to go to another Airtel outlet located at Thillai Nagar, Trichy. Travelling another 4 km's I reached Airtel showroom at Thillai Nagar where I have been advices to furnish two more application forms with documents and photograph. Virtually I am disappointed to realize that I have to start from square one again, indeed I am disappointed for getting harassed by making me to run from pillar to post for no fault of mine.
Attracted by big exposure and expecting wonderful service it is rather frustrating to find that the customers are made to suffer at the wimps and fancy of the customer care executives. Arrange to either activate the connection or arrange to return back the documents I submitted so far.
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K.Bhaskaran
Mob.9444213183
[email protected]
[email protected]
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