I had contacted 10 times with customer care executive in order to explian my concern regarding overbilling. Everytime time I had to narrate the incident that had happened with my 3G prepaid services on my Airtel no 9550613006 .On 24/07 while browsing I had downloaded approx 4MB of data in excess to tha available download quota which was supposed to be charged at the rate of 20kb/ 30 paise approx. But my main talkvalue balance was reduced by INR 140.which is exorbitant and baseless. After a long struggle of trying to communicating this issue with the Customer reps- some of them I remember Veerabhadra, Kalyan, Prema. I did not get any response from them because all of them fooled my by asking me to be on hold while they redirect my call to some anonymous number which was never attended by anyone. Finally after long battle I could reach Mr. Shekar Reddy (Customer Relative Officer) who understood the problem and gave me complaint no CBDM020724924817 and consoled me stating that the problem will get resolved within 48 hours.
After getting no solution to my problem again I tried to check with the status of the complaint with the given no. but surprisingly again these customer reps asked me to narrate the incident without considering the complaint no and also Mr. Shekar Reddy was no more available/reachable.
This is a height of stupidity on part of Airtel to engage such incapable and untrained staff who does not have the ability to even understand customer greivance and sorry to say even English.
My problem is still unresolved and will take it to the highest level I can.
Ram Naresh Yadav
9502141809
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