It's bad experience with Irresponsible staff of Airtel. I had brought prepaid connection (9901757350) and in between I had lost SIM, hence I brought a duplicate SIM with the same number and the outlet lady asked me to pay Rs50 instead of Rs25 and they did not gave me invoice for the same. However even I was in emergency so even did not bothered. Now on other next day SIM card registration was failed for the same I wanted to register complaint but customer care representatives are same as there other departments so they are least bother about customers issues so they used place my call on hold and disconnect my call finally I went ahead a next step and called Nodal officer where the lady said my line is disconnected due to zero usage in last 3months but when I asked check my call details and recharge details finally she agreed there was an usage but due to insufficient access she asked me contact the Appellate authorities rather I would say this department is illogical, arrogant and rejection team. As when explained my issue to Appellate agent Mr. Sreelaxmi he said replied with the same but finally after 2 days he called up and said I can get the same number for which again I need to visit outlet and submit all my documents again but when I asked him about my previous talk time and activation of GPRS package amount he clearly said he can't refund that. Really I don't understand why can't they refund my balance for which I have paid.. Totally airtel do not care for there customers.
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