To whomsoever it may concern,
Subject: Complaint against wrong prepaid connections against my name
I would like to bring it your notice and also lodge a complaint that today i.e. 8.03.2010 around 1400 hrs (2.00 pm in the afternoon) a person from Airtel Prepaid came to my residence to verify 2 new connections that supposedly were applied by me.
In spite of my repeated refusals the inefficient, uneducated and unaffected man kept confirming if it was my address or not. It was an arduous task to convince him that I live at the mentioned address but have not applied for 2 new Airtel Prepaid connections. The dangerous part of the incident is that the person had all my person details, for e.g. - NAME, FATHER'S NAME, and ADDRESS etc.
I immediately called the customer services of Airtel Prepaid and spoke to one of the executives, who in turn assured me that no one can misuse the details and even if someone gets a connection on my address they'll later call the person and fix the issue. The approach was casual and reflected the lack of training given to these executives in Airtel. This matter can very well be a matter of concern if these fake connections are in wrong hands, it can result into a security threat to me and the society.
I hope that Airtel (Prepaid Department) takes the matter with seriousness and solve the issue by deactivating / canceling the said connections with immediate effect which reflect under my details.
I am also lodging an FIR from security point of view and also taking further action and reporting the same to appropriate authorities.
ATUL GAUR
Airtel no. 9810030042/9810467484
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