My father has a prepaid connection. all of a sudden, one day, we got a SMS from Airtel stating that 30Rs has been deducted towards hello tunes. We had not asked for it. On calling customer care, they reverted the changes and told me that may be by accident your dad or mom may have requested to activate hello tunes. I discarded this as my problem was solved. I recently heard the same complaint from my mother in law and some other friends who are prepaid customers. It seems like Airtel is employing a cunning ploy to auto subscribe and make some money if people do not call back and revert it. This I think should be banned and Companies must not be allowed to do this automatically. May be if we need to have a government appointed 3rd party company who will verify if a consumer has really requested such a service or not. That way companies such as airtel will not be able to play pranks on innocent prepaid customers.
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