My father aged 78 has a prepaid mobile number 9867418155 on which value added services have been activated without his knowledge or consent. Neither has he ever activated any service nor given consent for any service. The last 2 recharges of Rs. 275 and 120 have been completely exhausted without making any outgoing calls mysteriously by these services. As a result the poor old man stopped recharging his phone for fear of losing all his money and was UNABLE TO USE THE PHONE WHEN NEEDED.
When he told me this and contacted customer service on his behalf and was shocked to be coolly informed by the customer service agent on 30th june that 2 services had been activated on the number. These services were NEVER activated by him nor agreed to in any way as response to any sms. I told this to the agent and asked him to deactivate whatever services had been activated.
Then i took the phone to check for myself the problem. I recharged it by Rs205 full talk time on 30th June evening.By morning with NO CALL made it showed a balance of 196. Immeditely contacted customer service to be told that a VOICE CRICKET service had been activated by us. Shocked I asked him who had activated it and when since we had not done it. He informed me that it had been activated at 3 am on 1st July by cms.valuedill.com. Since no activation was done on the phone, this mysterious activation at the unearthly hour of 3 am clearly makes me suspect mischief by airtel or 3rd party with otu without the connivance of airtel which caused the activation of services which were never activated. I WOULD LIKE A FULL INVESTIGATION INTO THE SOURCE OF THE SMSES RECEIVED BY THE AIRTEL SYSTEM WHETHER IT WAS FROM A MOBILE HANDSET OR AN I8NTENET SMS SERVICE WHICH IS PERPETRATING THIS FRAUD ON POOR AND UNSUSPECTING CUSTOMERS. The callousness with which all the CS agents replied without acknowledging that we had been cheated but insisting that we had activated services is also a matter that needs probing. The call to Customer service was made at 2.35 pm on 1 july and the NODAL OFFICER Mr hiten Patel on 9987234865 at 2.55 pm.
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