This is complaint regarding the deduction of balance twice and the customer care center unable to give any reason for same.
The amount once deducted was Rs. 99/- on 18th January for which they said I have used airtel live, which I have never used. Second deduction was on 24th January of amount Rs. 34/- for which the customer care center have no record as their server is down and he replied bluntly to me to call after 4 hours only.
For every query/complaint on customer care they charge us Rs. 0.50/- for every 3 minutes while we have to wait for at least 3-4 minutes to speak to them. Then they make us hold for 1-2 minute for checking the status regarding our query.
Hope to have some solution and reversing of my deduction...
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