On 10 March I have called customer care to enquire about the details of the 23 Rs recharge- I was told it was for 35 paisa/min STD call rates, valid for 15 days.
I was NOT TOLD that this call rate is applicable only to the first 35 minutes per day.
Due to this, I have made calls, and I have been getting a deduction of 1.50 Rs/min. On 13th, 14th, 15th and 16th I have called customer care to enquire about the charges, and again and again I have asked what the benefit is supposed to be. I was again informed the same details, AND AGAIN I WAS NOT TOLD THIS WAS ONLY VALID FOR THE FIRST 35 MINUTES. One customer care executive told me that the deductions are wrong, and I will be refunded all my money. Believing this, I have continued to use my cell phone to make calls.
Today, after about the tenth time I have spoken to customer care regarding this issue, I was informed that this is only for the first 35 minutes.
In the mean time, I have suffered a loss of 375 Rs, due to the misinformation given by the customer care.
I have spoken to a Nodal officer, Deekshita, at the number 99872 34865. She spoke to me for nearly half an hour investigating my problem, then put me on hold, and then cut the call, after keeping me on hold for a further five minutes. No resolution was given to me.
I am extremely upset, and DEMAND THAT THE REFUNDS THAT WERE PROMISED TO ME SHOULD BE MADE.
How can you make the customer pay nearly 400 Rs merely due to the ignorance and misinformation of your customer care people?
If you do not refund the money, I will write to the newspapers and will take the issue to consumer court.
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