On 18.04.11 (Monday), at 11.06 am, I paid Rs.205.00 through the authorised Agent to recharge my Airtel Moble (Prepaid) No. 9892429400. Recharge was successful but the Mobile phone screen displayed 'SIM Card Registration failed'.
(TXID 99153767, DEMO No.9892175584.)
I approached their Gallery at MG Road, Kandivli to reactivate. I was told that since I was not using the phone for more than 3 months and not recharged for Min. Rs. 200.00 during last 6 months, the connection is deactivated. But the No. is not recycled and the No. is transferred to Postpaid Mode. I furnished all required documents for reactivation in Post paid Mode and also paid Rs. 300.00 as deposit. They promised to do the needful by same day evening 6 pm. Nothing was done till next Monday, 25.04.11. They returned the deposit paid by me and advised me to approach the Authorised Agent to get back the money (Rs.205.00) paid by me for recharge on 18.04.11. They also showed me on the Computer screen that my account shows a credit balance of Rs. 205.00 on my No. 9892429400.
The Authorised Agent expressed their inability to help me out and told me to approach the Company's Gallery only for the purpose.
I have no idea, who is right and who is wrong, but definitly I feel the Gallery could only have done that since I was correctly advised by the Authorised Agent in the beginning itself.
While in the process, I have lost Money is one factor but I have two questions to the Company.
i. If the SIM Card Registration was suspended, how it accepted the Recharge.?
ii. Since my account is showing the balamce as Rs. 205.00 recharged by me on
18.04.11, how come the reactivation either in Post paid or Pre paid could not
be done in 8 days time?
My Request: I should get my money back without any further delay or alternati
vely, my Mobile No. 9892429400 should be re-activated in Pre paid
mode only (NOT post paid). Thanks
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