I have an airtel prepaid connection since 2006. Its a 999 life-time connection. Since the past 1 or 2 months, a 'cricket score pack' is getting activated automatically. I have tried deactivating it many times. It gets deactivated and the activated again the very next day. I called customer care. Their opinion is that I have responded to VAS promotional call, as a result of which, the pack has been activated. But, I never even listen to these calls, I just disconnect the call. Moreover, DND is also activated on this no. The last time I deactivated this package is 14-05, 7.40pm. But this afternoon (15-05), the pack is again activated and my account balance is deducted. I didn't even a single promotional call, I didn't send a request for activation of any VAS; then how did this pack get activated? Moreover, I cannot contact customer care as this facility has been blocked on my no.by Airtel. I want relief from this problem, please help me, Airtel officials, if you can.
-Rajib Nath (Mobile No. 9954168385)
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