CAJITEN FERNANDES
410, Bhavanijyot Tower,
Bhayander (E),
Cell : 9004532006
Date : 13th July
To,
Customer Care
Airtel
[email protected]
Ref.: Pre-paid connection no. 9004532006
Sub.: Fraudulent deduction of charges for caller tunes.
Dear Sir/Madam,
With reference to the above mentioned subject, I would like to inform you that I have been using the above mentioned number for few years now.
In recent time, I have been getting the missed-calls from few unknown numbers and when curiously I dial the number back; my available balance is reduced for activation of some unwanted caller tune services. This has happened fewer times with me and even today i.e. on 13th July I got a missed call from “9892104628”. Being curious, when I dialed back the number, I heard some songs. I realized that I am again in the trap of fraudulent calls hence I immediately disconnected the call and checked my balance. I was surprised to note that my balance was reduced by around 45 rupees for activation of some caller tune services for which I never opted.
Being such a reputed organization, this kind of act with your loyal consumer does not suit your image and will spread sick feelings about your company.
In consideration of the above, you are requested to look in to the matter and take necessary action immediately. In case, no-cognizance is taken of my above complaint, I would be compelled to approach the respective consumer care authorities with the matter.
Thanking you,
Yours faithfully,
Cajiten Fernandes
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