I have an Airtel Prepaid Connection which I took long back. I have been experiencing the problems of unauthorized deductions from Airtel. Every now and then some value added services have been getting activiated on their own and getting the charges deducted from the balance amount. I am totally fed up with such problems and even after giving instructions several times that I do not need any value added services, still some or the other schemes are getting activated. I definitely feel that it is the modus operandi of airtel to deduct amounts from its prepaid customers as there must be thousands of customers like me from whom such charges have been deducted. Another interesting area I have found is that airtel has even stopped toll free services for takling complaints and each call to the customer care dept is being charged. Another way of making money?
I would like to know the following :
1) How such things can be stopped and what is the way out as the complaints to airtel is not getting any relief.
2) Tried many times to get in touch with the team leaders of airtel customer care, however could not do so as the people at the call centre just put the line on hold and after some time getting disconnected.
3) As to when the number portability will come to effective as I am seriously thinking to switch over to some other mobile service provider.
Airtel users who are experiencing such problems may please give comments.
Regards,
An Airtel Use
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