Governments order to collect documents from the consumer is a good move but at the same time it is very frustrating for consumer's like me. I use an Airtel Prepaid connection, I had submitted documents when I first switched to Aritel connection. Again after the governemnts order, I submitted the documents again last fornight, subsequent to this I received atleast 10 calls from Airtel to verify my number and address, I thought this was it but today I was surprised to notice that all my outgoing calls were being routed to Airtel customer care and nobody was of help to me. I was in an emergency situation and had to call urgently but I could do so.
I atleast spoke to a dozen Airtel customer care rep's today and four team leads but none of them were able to help, They only trained to say "Sorry for the incovenience caused but there is a problem with our server" and that my number would be activated within four hours but even this did not happen.
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