Sir,
I have airtel connection 9880263656, using this No. from last 9 years. First it was post paid connected, 3 years back I changed this to prepaid by giving necessary documents and fees at Airtel Office in Hassan.
There was no problem for 2 years after changing from post paid to prepaid. One year back suddenly my mob service has been discontinued. When I checked with Airtel Customer Care, they told due address proof problem, it is disconnected. As per their advise, I have submitted necessary documents and got re-connected after 10 days. Again after just 3 months same proble happned, and again submitted address proff and id and got reconnected after 8 days.
on 27.04.10 I received SMS from Airtel saying, please submit address proof and ID proof at your nearest airtel officer, otherwise service will be disconnected. Immediately I called Airtel customer care, but they confirmed my address is correct and there is no problem, but unfortunately it was disconnected by that time itself. Again I called them but they changed their words and asked me to resubmitt the documents for re-connection. I submitted address proof and ID at a Dealer in Hassan, but no action was taken by them. When enquired they says, there are no. of complaints like this, we can not do any thing. But again I submitted documents with one more agent and awaiting for reconnection, so far nothing is happened.
Here I want to know, when it was post paid connection, there was not problem for my address, I used to get the bills very promptly. After changing it to prepaid all these problems started, why it is like this.??
If Dealer is not helping us what we have to do. If called Customer care, there is no proper answere. Please advise me to what to do get my mobile reconnected. Since I have given this No. to no. of peoples and for all my financial transactions. I am loosing so many contacts because of this disconnection.
Please advise.
Thanks
Yours
Sreekanta KN
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